How do I reserve an item?
Select your item and fill in your personal details above. Proceed to pay a deposit to Mpesa till number 700164.
*Minimum deposit is Ksh.500
How do I make further payments?
Dial *384*30# and select option 2 to make payments.
You can pay as many installments as you like within 90 days. There are NO CHARGES incurred when making payments.
When will I receive my Moko item?
We offer FREE delivery within Nairobi. Deliveries outside Nairobi incur an extra charge, which varies depending on the item purchased.
If you are in Nairobi and its environs, your item will be delivered within 48hours after full payment confirmation. Deliveries are done between 10 am to 6 pm.
This varies for sofas. Sofa production takes 3 weeks and begins immediately full payment is confirmed. We will advise on delivery once your sofa is ready.
Please note: We do not deliver on Sundays and Holidays.
Can I get a refund?
Yes, simply get in touch with us to cancel your reservation and request a refund.
What about the warranty?
The Moko mattress comes with a 5-year warranty that covers pesky issues such as sinking below 0.5 inches within the stated period.
Please note: The warranty is only applicable to mattress purchases.